Terms

Before you book

• This website does not recommend tests or replace your doctor's advice. It does not provide emergency care.
• A request, upload, or quote is not a confirmed booking. Your Care Manager confirms tests, prices, preparation, and schedule before you proceed.
• Confirmed prices hold for that booking. Published prices may change without notice.

Payment

• Payment of the Home Service Fee secures your appointment.
• Tests must be paid in full before they are performed.
• Stat processing is by request and carries a corresponding fee.
• Payment of the Home Service Fee means you accept these Terms.

Your appointment

• Your appointment time is a 30-minute window. The VMP arrives within that window.
• Cancel or rebook at least 24 hours before the appointment. Later requests forfeit the Home Service Fee.
• Rebooking is subject to availability and must fall within 30 days of the original date.
• LABExpressMD is not liable for weather, personal emergencies, or changes in your schedule. The Home Service Fee is forfeited in these cases.

During the visit

• Provide a clean, safe, smoke-free area. Keep pets away.
• Have stool, urine, and similar specimens ready. The VMP waits up to 30 minutes.
• If collection fails through no fault of yours, we reschedule at no cost. If it fails through no fault of the VMP, the service is considered completed.
• The VMP may end the visit if their health or safety is at risk. No refund is due.
• Threats or abuse toward staff, including video shaming, will be reported to the authorities. We may refuse service.

Results and privacy

• Results are sent by email to the address you confirmed.
• Your information is handled under Republic Act No. 10173. See our Privacy page.